RETURN, REFUND, PICK UP AND SHIPPING POLICY

Return Policy

The following are the policies to be eligible for return requests after shipment/ receipt of goods:

All goods sold are non-refundable except the error identified coming from us

Goods are eligible for a return if the following are applied:

Incorrect:

The item is not the item you ordered. Wrong size or the colour is different from what is indicated on the order summary, or there are missing items inside the packaging.

Damaged:

The items is found to be damaged upon receipt. Items has been tampered/refurbished or modified. Customers will be responsible for all shipping charges to return goods. Returns are applicable only for a complete Online Store product.

Returned items must meet the following requirements:

The item must be shipped back to us within 3 working days upon receipt. (as proved by the postal or courier receipt).

You have proof of purchase (order invoice number and receipt).

Item must be in new condition and returned in its original packaging and free gifts received with it. All packaging must be unused, unmarked and not defaced in any manner.

Item must be returned in the original box (or with, at least, suitable packaging) to protect the Product from damage during return delivery.

Change of order and cancellation of order will not be permitted once payment has been confirmed. Any cancellations due to a change of mind will not be accepted.

We reserve the right to reject any cancellation, refund that is deemed unfit or unreasonable.

REFUND POLICY

Byhisdaisy HQ takes pride in offering high-quality products to our valued customers. 

Please be advised that our refund policy does not allow for refunds or exchanges for any purchases, except in cases where the fault is clearly ours (e.g., damaged product or incorrect items sent). 

Specifically, items purchased during promotional events or at discounted prices are final sale, they cannot be returned or exchanged. We establish this policy to maintain fairness and cost efficiency, allowing us to offer our merchandise at competitive prices. 

We appreciate your understanding and encourage careful consideration before finalizing your purchase.

PICK UP POLICY

Byhisdaisy HQ is pleased to offer a pickup option for all online purchases, available exclusively at our showroom. This service is governed by our policy requiring that all items must be picked up within a three-month period following the purchase date. Should the items remain uncollected after this period, the order will automatically be deemed cancelled and the items will be returned to our inventory. This measure is critical for maintaining our operational efficiency and inventory control.

Please be aware that no refunds will be issued for uncollected items, and the pickup period cannot be extended. We encourage all customers to adhere to this timeframe and contact our customer support team for any assistance needed during the pickup process.

Shipping Address

We will only ship to addresses provided in the billing address or shipment address provided during your purchase.

Please ensure correct addresses and reachable phone number are provided when completing your order. We do not ship to P.O Boxes (Post-Office Box) and only to valid legitimate shipping addresses.

We will not be liable in the event of an incorrect shipping address is provided and goods are returned to us.

All re-delivery of goods to you will be charged for a associated shipping charges which will be disclosed upon request for a second delivery attempt.

Shipping Time

It typically takes between 2-5 working days (Monday to Friday) for goods to arrive at your destination. The shipment will be delivered during office hours between 9:00 am to 5:00 pm weekdays only.

Tracking Number

Once goods is picked up by our shipping partner, the tracking ID for the package will be available. Any communication is to be via email/mobile app/sms.

For non-tangible products or services, confirmation of order and receipt will be communicated via email/mobile app/sms.Proof of purchase, invoice or delivery order will be available.

We reserve the right to amend this policy from time to time if deemed necessary, in which no prior notification or approval from the customer is required.